# Account management We're sorry to see you go! This guide will walk you through the process of closing your Courtyard.io account. #### Before You Close Your Account To ensure a smooth process, please complete the following steps before requesting to close your account: * Complete Pending Redemptions: Ensure any outstanding requests to have your physical collectibles sent to you are finalized. * Withdraw Your Balance: Make sure your account balance is fully withdrawn. * Manage Your Collectibles: All cards and collectibles in your account must be either redeemed (shipped to you) or sold on the marketplace. #### Requesting Account Closure Once you have completed the steps above, you can proceed with closing your account. 1. Compose an Email: Write an email from the email address associated with the Courtyard.io account you wish to close. 2. Send to Support: Address the email to . Sending the request from your registered email address allows us to verify that the request is legitimate and belongs to you. #### A Note on Feedback We are always looking for ways to improve the Courtyard.io experience. We would appreciate any feedback you're willing to share about your reasons for leaving. Your insights are valuable to us and will help us better serve our community in the future. If you have any other questions, please don't hesitate to reach out. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.courtyard.io/courtyard/logistics-and-legal/account-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.