Asset Redemption & Shipping
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Important: We’re launching a dedicated vault! To accommodate the transition, redemption requests are temporarily paused, and are targeted to resume by March 20th. Your cards remain fully insured, and we’ll announce via email and socials as soon as the new vault is up and running. Read the FAQ.
Yes! All cards are vaulted and insured, and are redeemable worldwide at anytime.
For cards you own, you'll see a redeem button next to them when viewing them on Courtyard.io. After submitting a redemption request, you will need to go through our KYC process and pay for shipping and taxes. Note: to protect our platform from abuse, users are unable to redeem collectibles to alternate Brink's locations.
During periods of high demand, a $2 fee per card is applied to cover handling costs for your redemption. This temporary surcharge helps us manage increased redemption volume and maintain service quality
Customers in the United States are required to pay sales tax like they would pay on any regular physical item purchase in their Zip Code.
The sales tax is based on the monetary value of the last sale of the asset. We use that amount to calculate the taxes we charge the customer and remit to the states. Courtyard does not make any money on taxes we charge to customers.
Additionally, even when the sale of assets occurs between two users and is not sold by the platform itself, we are required to collect sales taxes and remit them to the states where the redemption takes place. This is the same process that is followed on eBay, Amazon, and many other online marketplaces in line with the South Dakota v. Wayfair Supreme Court Decision. To estimate your sales tax, enter your Zip Code and price paid in USD of your asset(s) here.
Customers outside of the US are required to pay customs & import taxes in line with your individual countries import taxation laws. See here for a list of countries/regions and associated import and customs taxes.
We ship to most countries worldwide, with only a few exceptions due to legal or logistical restrictions. If you have concerns about shipping to your location, please contact us.
This will depend on your shipping location and country given the shipping distance and potential customs paperwork that might be required. Packages in the United States will generally arrive within 3-5 business days of invoice processing, while shipping outside of the US may take longer depending on general shipping timelines to your country. If receiving your package as quickly as possible is important to you, please let us know and we can provide priority shipping for an extra charge.
Once you have redeemed your product, we will provide shipment tracking information to you so your package is visible every step of the way.
No. As long as a user keeps the digital version, Courtyard will maintain custody of the physical asset in our vault. If a user decides to receive the physical asset, we will burn the corresponding digital version.
You will not be able to burn your digital version by interacting directly with Courtyard’s smart contracts or by sending it to the null address. The redemption process, once available, includes some legally necessary procedures to follow on our website.
Redeem a card on Courtyard: https://courtyard.io/redeem Redeem sneakers on Sneaks: https://sneaks.world/redeem Please note that as indicated above, Courtyard and Sneaks are two separate entities. Users will be required to complete separate redemption processes depending on what is being redeemed.
